Warranty is provided by and serviced by Nickers Saddlery, Ltd. Freedom Treeless Saddles does not provide the warranty, and is not responsible for honoring or servicing the warranty provided by Nickers Saddlery, Ltd. All Warranty decisions are at the sole discretion of Nickers Saddlery, Ltd.
Nickers Saddlery Ltd. will repair or replace (at our option) your saddle free of charge for a period of 12 months from date of purchase if the saddle is defective in workmanship or materials to the degree that the saddle is unsafe, or unusable.
To obtain service under this warranty the original purchaser or representing dealer must contact Nickers Saddlery Ltd. immediately upon realization of a defect. Purchaser may be required to provide photos and details prior to return.
Shipping costs of saddle to Nickers Saddlery Ltd. are the responsibility of the purchaser and details of ship method shall be provided to purchaser prior to shipping. Failure to contact Nickers Saddlery Ltd. prior to shipping may result in a refused shipment.
Nickers Saddlery Ltd. shall not be held responsible for saddles, defective or not, that have been tampered with, altered or misused in any way. This includes, but is not limited to: using the saddle on a horse which is not of an approved shape, usage under a rider with a weight greater than 200 pounds, usage of “free swing” stirrup outside of recommended parameters, using the saddle directly on an a horse’s back or without recommended padding, removing any component in the saddle without prior advisement directly from Nickers Saddlery Ltd. or where there is visible inappropriate use of the saddle in any way.
Nickers Saddlery ltd. advises purchasers that the nature of leather is such that it may have healed scars, brands, insect bites or color variations which give leather its distinctive character. This character of leather cannot be predicted and is in no way considered a defect in workmanship. Fresh cuts, deep scrapes or tears may occur during the shipping process and should be reported immediately.
Please read all literature that accompanies your saddle – If you have any questions please contact Nickers Saddlery Ltd. at 1.888.492.8225. email click here.
We wish you and your horse very many happy, comfy miles in a saddle that is known as….
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